RAILOFY only acts as a facilitator for booking of train tickets and provides intending travellers merely with a platform to search for desired train tickets to be booked through IRCTC. All bookings or train reservations made through RAILOFY are subject to the applicable Terms & Conditions as set out by Indian Railways.
RAILOFY has no control over the booking flow, scheduling/ re-scheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Indian Railways.
Train functionality on the Website will not be functional between 23:45 hours to 00:30 hours or as specified by IRCTC due to system downtime or any other reason beyond the control of RAILOFY.
RESPONSIBILITIES OF THE USERS
At the stage of booking of e-tickets, customers will be automatically diverted to www.irctc.co.in website/app to input their IRCTC login credentials. Passengers are required to remember their IRCTC username and password to book trains on RAILOFY's Site.
E-tickets are booked and issued through Indian Railways only. Users can book a maximum of 6 seats/ berths in a booking. Seat/ berth allotment is done by Indian Railways based on their allocation logic. RAILOFY does not guarantee allotment of preferred seat/ berth.
Only passengers with a confirmed e-ticket are permitted to board the train.
Passengers are required to carry valid ID Proofs at the time of travel or boarding the train.
Please visit www.irctc.co.in or www.indianrail.gov.in for all relevant information/ queries pertaining to your bookings.
PAYMENTS FOR BOOKINGS, AND CANCELLATIONS
RAILOFY's service charges are non-refundable.
Bookings can only be cancelled through the app or the website; offline cancellations are not permitted.
The bookings made on RAILOFY's Site are subject to cancellation policy and charges levied by the Indian Railways. It may vary depending on the cancellation time and booking quota (tatkal/ general/ ladies/ premium etc.).
Railways automatically cancel the fully waitlisted e-tickets after chart preparation. The refund in such cases gets automatically credited to your bank account used for booking such tickets after deduction of RAILOFY's charges.
Railways may offer special concessions/ discounts for senior citizens, female passengers, and children. The amount or extent of concession is not decided by RAILOFY. All customers are advised to check latest railways policies for applicable discounts.